Difficult People

I have met my share of difficult people over my lifetime. They demand attention and seek to dominate. They are unpleasant and domineering. They are insensitive and even cruel. And I have seen these same people show a softer side too. Strange, isn’t it? As predictors, humans are both. We just don’t see ourselves that way. This is at the core of a key conflict management tool – fight over issues, not with people.

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