I had two long meetings today about tensions in a group. The meetings were important. But they were not important because of the facts or new information or new ideas. The meetings were important because different people had very different perceptions about what is going on.
It sounds strange, but there it is. And this happens all the time. It is critical in relating to folks, especially in a project setting, based on what they see — not just what you want them to see. But sadly, this is a skill set that is not taught in our schools.